Overview:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, the item you purchased must be unused or in the same condition that you received it. It must also be in its original packaging.
Please send your purchase back to this address: 751 E Southlake Blvd, Southlake, Texas, 76092
There are certain situations where only partial refunds are granted:
If our product is not in its original condition or is heavily damaged with missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: support@vesselflex.com
Sale or Discounted items:
Sale or Discounted priced items may be refunded. It depends on whether it is heavily damaged or not.
Exchanges:
To return your product, you should mail/send your product to: 751 E Southlake Blvd, Southlake, Texas, 76092
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns:
To return your product, you should mail your product to: 751 E Southlake Blvd, Southlake, Texas, 76092
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning a bundle package, with 2 or 3 products, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
Vesselflex®
(817) 903-1275
support@vesselflex.com
751 E Southlake Blvd, Southlake, Texas, 76092
